These Terms and Conditions set out the basis on which Rubbish Clearance Shoreditch provides waste collection and clearance services to you. By making a booking or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for rubbish clearance or related services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation that requests or receives waste collection or rubbish clearance services from us.
Services means any waste collection, rubbish clearance, loading, transportation, recycling, disposal or associated activity provided by us.
Waste means any items, materials or substances that the Customer asks us to remove, collect, transport or dispose of as part of the Services.
Contract means the agreement between the Customer and Rubbish Clearance Shoreditch for the provision of Services, incorporating these Terms and Conditions.
Rubbish Clearance Shoreditch provides waste collection and clearance services for domestic, commercial and other premises. This may include removal of household rubbish, garden waste, office waste, bulky items, and certain types of construction and refurbishment waste.
We reserve the right to refuse to collect, handle or transport any Waste that we reasonably believe to be hazardous, unsafe, prohibited by law, incorrectly described, or outside the agreed scope of work. We do not provide services for certain specialist or hazardous waste streams, including but not limited to asbestos, clinical waste, chemicals, oils, solvents or gas cylinders, unless explicitly agreed in writing in advance.
3.1 Bookings may be made by telephone, email or other communication methods we accept from time to time. When you make a booking you confirm that you are at least 18 years of age and authorised to enter into the Contract.
3.2 At the time of booking, we will request details of the type and estimated volume or weight of Waste, the collection address, access arrangements, and any other relevant information. You must provide accurate and complete information so we can assess the work required and provide an appropriate price estimate.
3.3 Any quotation or estimate we provide before attending your premises is based on the information you provide. If on arrival we find that the Waste is substantially different in nature, volume, weight or access difficulty, we may revise the price accordingly before commencing the Services.
3.4 A booking is accepted and a Contract is formed when we confirm the booking and you accept our quoted price, which may be verbally, by email or by other written confirmation. We may decline a booking at our discretion.
4.1 You must ensure that we have safe, suitable and timely access to the premises and to the Waste for the agreed collection time. This includes providing any entry codes, permits, parking arrangements or security clearances required.
4.2 You must ensure that the Waste to be collected is clearly identified and separated from any items that you do not wish to be removed. We will not be liable for removing items that were not clearly separated or identified, where it was reasonable for us to believe they formed part of the Waste to be cleared.
4.3 You must ensure that the Waste does not contain any prohibited, hazardous or otherwise unsuitable materials that you have not expressly disclosed at the time of booking. We may refuse to handle such items, charge additional fees for dealing with them, or require you to remove them before we continue with the Services.
4.4 You are responsible for obtaining any permissions, consents or approvals required from landlords, neighbours, local authorities or other third parties in order for the Services to be carried out lawfully and safely.
5.1 Our charges are usually based on the volume and type of Waste, the labour required, and any additional factors such as access difficulty, loading time, or special handling requirements. We will explain the pricing structure to you at the time of booking or on arrival at the premises.
5.2 Unless otherwise agreed, payment is due in full upon completion of the Services on the day of collection. We may require a deposit or payment in advance for certain bookings, larger clearances or commercial contracts.
5.3 We accept payment by cash, card or other payment methods we may specify from time to time. All amounts are payable in pounds sterling. We reserve the right to withhold removal of Waste or to suspend Services if satisfactory payment is not received.
5.4 All prices quoted are exclusive of any applicable value added tax or other taxes, which will be added at the prevailing rate unless stated otherwise.
5.5 If you fail to make any payment when due, we may charge interest on the overdue amount at the statutory rate and recover from you any reasonable costs incurred in pursuing payment, including debt collection or legal costs.
6.1 If you wish to change the date, time, location or scope of a booking, you must notify us as early as possible. We will endeavour to accommodate reasonable changes, subject to availability and any adjustment to the price that may be required.
6.2 Where changes are requested on arrival or during performance of the Services, we may adjust the price to reflect any additional time, labour, disposal fees or other costs. We will explain any revised charges before proceeding.
7.1 You may cancel a booking by giving us notice by telephone or email. Any cancellation must be acknowledged by us to be effective.
7.2 If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will usually be payable, unless we have incurred specific costs or ordered special equipment for your job, in which case we may charge a reasonable fee.
7.3 If you cancel within 24 hours of the scheduled collection time, or fail to provide access when our team attends at the arranged time, we reserve the right to charge a missed appointment fee or a proportion of the quoted price to cover our time, travel and administration costs.
7.4 We may cancel or rearrange a booking if we are unable to attend due to events beyond our reasonable control, including vehicle breakdown, severe weather, traffic disruption, staff illness or safety concerns. In such cases, we will seek to reschedule the appointment promptly and no cancellation fee will be charged.
8.1 We will carry out the Services with reasonable care and skill, consistent with a professional waste collection operator. Time for performance is not of the essence, but we will use reasonable efforts to attend within any time window agreed with you.
8.2 Our team will load the Waste into our vehicle and, where reasonably practicable, leave the cleared area tidy, sweeping up loose debris that arises directly from the clearance. We are not responsible for deep cleaning or for damage caused by pre-existing conditions at the premises.
8.3 We may take photographs of the Waste and the cleared area for the purposes of records, proof of service, health and safety, and any potential insurance or regulatory requirements.
9.1 Rubbish Clearance Shoreditch operates in accordance with applicable waste management legislation and regulations in the United Kingdom. We will transport and dispose of Waste only at licensed facilities or through approved recycling and disposal routes.
9.2 Once the Waste has been collected and loaded into our vehicle, it becomes our responsibility and we will manage it in line with our legal duties and environmental obligations.
9.3 You must not request us to dispose of Waste unlawfully, to fly-tip, or to breach any waste management or environmental laws or regulations. We will refuse any such request and may terminate the Contract immediately if you insist on unlawful practices.
9.4 Where required by law, we may issue or retain documentation relating to the transfer, transport or disposal of Waste. You agree to provide any information we reasonably request to comply with our regulatory obligations, including the nature, origin and composition of the Waste.
10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
10.2 Subject to the above, our total liability to you arising out of or in connection with the Contract, whether in contract, tort, negligence or otherwise, is limited to the total amount you have paid or are due to pay for the specific Services giving rise to the claim.
10.3 We will not be liable for any indirect, special or consequential loss, or for any loss of profit, revenue, business, contracts, or anticipated savings, arising out of or in connection with the Services or the Contract.
10.4 We are not liable for any damage to property, fixtures or fittings where such damage arises from pre-existing defects, structural weaknesses, poor construction, concealed hazards, or circumstances beyond our reasonable control. You must inform us of any fragile or high-risk areas before we commence work.
10.5 We take reasonable care when moving items through buildings or shared spaces. However, where we are required to remove large, heavy or awkward objects and there is a foreseeable risk of minor damage such as scuffs, scratches or marks, we will not be liable for such minor damage provided we act with reasonable care and skill.
11.1 You warrant that you are the owner of the Waste or have full authority from the owner to request its removal and disposal.
11.2 You warrant that the Waste does not contain any hazardous or prohibited materials that you have not disclosed to us in advance and that could cause harm to persons, property or the environment.
11.3 You agree to indemnify and keep indemnified Rubbish Clearance Shoreditch against any claims, losses, damages, costs or expenses arising from a breach of these warranties, from your negligence, or from any inaccurate information you provide about the Waste or the premises.
12.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible, ideally on the day of service or within a reasonable time afterwards. We will investigate and seek to resolve complaints promptly and fairly.
12.2 You must provide us with a reasonable opportunity to inspect any alleged issue, damage or shortcoming in the Services before you carry out any remedial work or incur additional costs, otherwise we may be unable to assess your claim.
13.1 We may collect and process personal data about you in connection with bookings, administration, payment processing and service delivery. This may include your name, contact details, service address, payment information and service history.
13.2 We will handle your personal data in accordance with applicable data protection legislation in the United Kingdom and will take reasonable steps to keep it secure. We will only use your data for legitimate business purposes, such as providing the Services, managing our relationship with you and complying with legal obligations.
14.1 We will not be in breach of the Contract or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. This may include extreme weather, accidents, vehicle breakdowns, strikes, civil disturbances, pandemics or restrictions imposed by authorities.
14.2 If a force majeure event continues for a prolonged period, we may cancel the Contract without liability, and we will refund any payments for Services not provided.
15.1 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract unless we agree otherwise in writing.
15.2 Any changes to the scope or nature of the Services for a particular booking must be agreed between us and confirmed verbally or in writing before they take effect.
16.1 These Terms and Conditions and any Contract between you and Rubbish Clearance Shoreditch are governed by and shall be construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions, including any dispute relating to their existence, validity or termination.
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 The Contract is between you and Rubbish Clearance Shoreditch. No other person shall have any rights to enforce any of its terms.
17.3 Any failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not be deemed a waiver of such right or remedy or prevent its later exercise.
Read the full terms and conditions for Rubbish Clearance Shoreditch, including booking, payments, cancellations, liability, and waste regulations for our waste collection services.
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