This Privacy Policy explains how Rubbish Clearance Shoreditch collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Rubbish Clearance Shoreditch customers and service users in our operating area, including anyone who contacts us to request information, quotations or services.
We are committed to handling your personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and applicable data protection legislation.
Rubbish Clearance Shoreditch is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our website or any invoice or written communication you have received from us.
We may collect and process the following categories of personal data when you interact with us, access our services or communicate with us:
Identity and contact details such as your name, address, postcode, email address, telephone number and any alternative contact details you choose to provide.
Service information such as property access details, descriptions of the waste or items to be collected, preferred collection dates and times, photographs you choose to send to help us quote, and any instructions relevant to completing the service.
Contract and transaction information such as quotes you request, bookings made, services delivered, prices charged, payment status, billing details, and records of any refunds or adjustments.
Payment information such as partial payment details processed via our payment providers. We do not store full card numbers or security codes on our own systems where this can be avoided and instead use secure payment processors.
Communication records such as emails, text messages, messages via online forms or messaging services, and notes from telephone calls relating to your enquiries, bookings or feedback.
Technical data such as your IP address, browser type and basic device information that may be collected through our website for security and basic analytics purposes, where applicable.
We collect personal data directly from you when you contact us by phone, email, text message, through an online form, through our website, or in person. This includes when you request a quotation, make a booking, ask a question or give us feedback.
We may also receive personal data about you from third parties where it is necessary for us to provide our services, for example from business partners who refer you to us, online advertising platforms through which you contact us, or payment providers that confirm your payment status.
We only process your personal data where we have a lawful basis to do so. The main lawful bases we rely on are:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide a quotation, confirm a booking, carry out rubbish clearance services and process your payments.
Legal obligation: We may process your personal data to comply with legal and regulatory obligations, including accounting rules, tax requirements and waste disposal regulations.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, handling queries and complaints, and keeping basic records of past work.
Consent: In limited cases we may rely on your consent, for example where we send certain types of marketing messages to you by email or text and you have agreed to receive them. You can withdraw your consent at any time by contacting us using the details provided on our website or by following any unsubscribe instructions in our messages.
We use the personal data we collect for the following purposes:
To provide quotations, confirm bookings and schedule collections.
To deliver our rubbish clearance and related services at your property or agreed location.
To process payments, issue invoices and receipts, and keep financial and service records.
To communicate with you about your enquiries, bookings, service updates, changes to appointments and after-service follow up.
To manage our customer relationships, deal with feedback or complaints and improve the quality of our services.
To meet our legal obligations, including accounting and taxation requirements and any duties relating to lawful waste disposal and recycling.
To protect our business, for example through the detection and prevention of fraud or misuse of our services, and to ensure the security of our systems.
To send you relevant information about similar services you have previously purchased from us, where permitted by law and subject to your right to object at any time.
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary to provide our services or operate our business. These third parties act as processors on our behalf or as separate controllers where appropriate.
Typical recipients may include:
Payment service providers that securely process your card or electronic payments.
IT and system support providers that host or maintain our digital systems and communication tools.
Accountants or professional advisers who require limited access to your information for legal or financial reporting purposes.
Regulators, public authorities or law enforcement bodies where we are required to share data by law or to protect legal rights.
Where we use processors, we require them under written agreements to keep your data secure, to use it only in accordance with our instructions and to comply with applicable data protection laws.
We normally store and process personal data within the United Kingdom or the European Economic Area. Where it is necessary to use a service provider located outside these areas, we will take appropriate steps to ensure that suitable safeguards are in place, such as standard contractual clauses or other recognised protections, so that your data remains adequately protected.
We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy and to meet any legal, regulatory, tax, accounting or reporting requirements.
In general:
Basic customer and contract records relating to services we have provided are kept for up to six years after the end of the relevant tax year, in line with typical limitation and record keeping periods.
Communication records relating to enquiries that do not lead to a contract may be kept for a shorter period, usually up to two years, to help us manage repeat enquiries and provide continuity.
Where we rely on your consent for marketing, we will continue to process your contact details for that purpose until you withdraw your consent or object to such processing, after which your details will be removed from our active marketing lists.
When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer be associated with you.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include controlled access to records, secure storage of paper documents where used, and the use of passwords and other safeguards for digital systems.
While we take reasonable steps to protect your information, the transmission of information via the internet can never be guaranteed as completely secure. You are responsible for keeping any passwords or access codes confidential and for contacting us promptly if you suspect any misuse of your personal data in connection with our services.
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these rights include:
The right of access: You can request a copy of the personal data we hold about you and information about how we use it.
The right to rectification: You can ask us to correct inaccurate information or complete information that is incomplete.
The right to erasure: In certain circumstances, you can request that we delete your personal data.
The right to restrict processing: You can ask us to limit the way we use your personal data in certain situations.
The right to data portability: You may request that we provide certain personal data to you or to another organisation in a structured, commonly used and machine readable format.
The right to object: You can object to our processing of your personal data based on legitimate interests and you always have the right to object to direct marketing.
The right to withdraw consent: Where we rely on your consent, you can withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details provided on our website or any written correspondence from us. We may ask you to provide information to help verify your identity before responding to your request.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly in the first instance.
We may use your contact details to send you information about similar services to those you have previously used or requested from us, where this is permitted by law. You can ask us to stop sending you marketing messages at any time by contacting us or by following any opt out instructions in our communications.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all Rubbish Clearance Shoreditch customers and service users within our operating area and forms part of the terms on which we provide our services.
Privacy Policy for Rubbish Clearance Shoreditch explaining how customer data is collected, used, shared, stored, and protected in accordance with the UK GDPR and data protection laws.
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